What is the check-in and check-out policy at Jen Hong Kong By Shangri-La?
Check-in is at 15:00 and check-out is by 12:00.
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Jen Hong Kong By Shangri-La – A Favorite for Families in Hong Kong
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Key details
About the Hotel
508 Queen'S Road West, Hong Kong,
- Close to the harbour
Great
8.2
8.7
4.5
4.3
5-star hotel with a Bib Gourmand restaurant and rooftop harbour views in Hong Kong
Rooms & Views
JEN Hong Kong by Shangri-La offers
Dining
Café Malacca holds a
Wellness & Recreation
The hotel has a
Location & Transport
The hotel is located in the Western District of Hong Kong Island, a
Services & Accessibility
The hotel offers a 24-hour front desk, concierge service, currency exchange, and express check-in/check-out. Babysitting and childcare services are available upon request. Facilities for disabled guests include an
Highlights
Rooms: 283 rooms with floor-to-ceiling harbour views
Dining: Café Malacca, Bib Gourmand in Michelin Guide 2014
Wellness: 16-metre rooftop pool with Victoria Harbour views
Location: 3-minute walk to HKU MTR Station
Transport: Complimentary shuttle to business districts
Family: Babysitting and childcare services available
“The location is a genuine find; stepping out puts you right by the HKU MTR, which is worth its weight in gold. I'd say that the rooftop pool, with its harbor views, and the Michelin-listed Café Malacca are both standout reasons to book. The club-level perks, including the lounge, sweeten the deal considerably, too.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Harbourscape Twin Bed2 persons21 sq. feet2 Single bedsAir conditioningShowerroom details
Superior Twin Room City View2 persons21 sq. feet2 Single bedsCity viewAir conditioningShowerroom details- Cityscape King Bed2 persons21 sq. feet1 King-size bedAir conditioningShowerroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
- Dryer
Services
- Room service
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Pool with view
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Bathtub
- Washing machine
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
Show more
Dining Onsite
At Jen Hong Kong By Shangri-La, culinary delights await at Café Malacca, showcasing the vibrant and bold flavors of Malaysian and Singaporean street-style cuisine. This family-friendly venue provides a modern ambiance, perfect for indulging in authentic dishes and memorable gatherings.
Jen Hong Kong By Shangri-La Location
508 Queen'S Road West, Hong Kong,
Explore Hong Kong
Local Highlights Near Jen Hong Kong
Lo Pan Temple
8 minutes' walk
A historic temple dedicated to the patron god of carpenters, featuring beautiful architecture and cultural significance.
Man Mo Temple
20 minutes' walk
A famous temple dedicated to the gods of literature and war, known for its intricate designs and incense offerings.
Victoria Peak Garden
20 minutes' drive
Stunning gardens located at Victoria Peak offering panoramic views and serene walking paths amidst lush greenery.
Hong Kong Zoological and Botanical Gardens
25 minutes' walk
A beautiful urban oasis featuring a range of exotic animals and diverse plants, perfect for a relaxing stroll.
Hiking at Victoria Peak
20 minutes' drive
Thrilling hiking trails at one of the city's highest points with breathtaking views, accessible by various pathways.
Wellness Retreats
10 minutes' drive
Relaxing spa services available in nearby wellness centers, providing rejuvenation experiences for mind and body.
7XSmarter Playroom
15 minutes' walk
An engaging play area geared toward families with kids, featuring interactive exhibits and creative activities.
Local Markets
20 minutes' walk
Cultural experiences available at nearby local markets showcasing unique crafts, food, and local vendors.
Treasure Lake Seafood Restaurant
1 minute' walk
Renowned for its fresh seafood, this casual dining spot offers signature dishes like steamed crab and shrimp.
No Milkshake No Life
2 minutes' walk
A vibrant eatery specializing in unique milkshake flavors and light bites, ideal for a quick refreshment.
Cellar Door Wine & Tapas Bar
2 minutes' walk
An intimate space serving artisanal wines and gourmet tapas; great for a cozy evening out or casual dining.
Artisan Room
3 minutes' walk
This upscale restaurant focuses on seasonal ingredients, offering an elegant dining experience with innovative dishes.
SoHo Nightlife
18 minutes' walk
A vibrant hub filled with bars and nightclubs, featuring live music and entertainment, perfect for night owls.
Dr. Sun Yat-sen Museum
25 minutes' walk
An informative museum showcasing the life and legacy of Dr. Sun Yat-sen, offering insights into Hong Kong's history.
Live Music at The Wanch
20 minutes' drive
A local favorite featuring live music events and a laid-back vibe, great for music lovers wanting a night out.
Family-Friendly Cinema
15 minutes' drive
Cinemas nearby offering the latest films suitable for all ages, perfect for a fun family outing or rainy day.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:30
Check-out
from 06:00-12:00
Guest Parking
Private parking is possible on site (reservation might be needed) at true.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A full breakfast is served at the price of HKD 238 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Korean
Year renovated:
2008
Number of floors:
28
Number of rooms:
321
Former name
Traders Hotel, Hong Kong
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Harbour view
MTR station access
Well-equipped room
Helpful staff
Rooftop pool
Cons
Small beds
Overpriced breakfast
Guest reviewsbased on 741 reviews
Fabio from Italy
Single
Club Suite
3 nights in November 2025
|
Reviewed: January 23, 2026
6/10
dated decor inconvenient pick-up area
The room had daily replenishment of water bottles, acceptable.
The hotel showed its age. The decor looked dated. I found the lack of a clear pick-up area inconvenient when arriving by car. This made getting to the hotel with luggage a bit of a hassle.
0 Helpful
Karolina from Poland
Couple
Deluxe Twin Room Harbour View
3 nights in November 2025
|
Reviewed: January 20, 2026
9.0/10
a tender Stay
easy exploring friendly staff
the location near the MTR was unbeatable. it made exploring easy and convenient. friendly staff gave good service to customers i have seen. they helped carry luggage, made check-in and check-out effortless.
Location
10/10
the hotel is next to the HKU MTR station. it is a short walk from exit B2. a tram line nearby is available for picturesque rides, a GREAT transportation option.
Service
9/10
staff members offered cheerful assistance. the front desk provided helpful directions. employees assisted with luggage during check-in and check-out. the personnel was quick with all my inquiries.
Facilities
8/10
my hotel room included standard features. amenities were complete and well-kept. the room ensured i had a comfortable setting. every detail was good.
Dining
9/10
cafe malacca served authentic malaysian food. the breakfast buffet featured many tasty options. i find it a very great culinary experience. i enjoyed every minute.
0 Helpful
|
Barbara from United States
Deluxe Twin Room Harbour View
4 nights in November 2025
|
Reviewed: December 28, 2025
9/10
professional team fast service
The front desk team was friendly and professional! The housekeeping team was hardworking and fast. FeiFei deserves special mention for excellent service. The service desk team was fast, and the bellboys were very helpful.
The hotel is a little aged. Some fixtures show wear.
0 Helpful
Show more reviews
FAQs
About Jen Hong Kong By Shangri-La
What are the nearby attractions to Jen Hong Kong By Shangri-La?
Nearby attractions include Victoria Harbour (0.5 km), Hong Kong-Macau Ferry Terminal (0.5 km), and University Museum and Art Gallery (2 km).
What dining options are available at Jen Hong Kong By Shangri-La?
The on-site restaurant, Café Malacca, specializes in Malaysian and Singaporean cuisine.
How far is Jen Hong Kong By Shangri-La from the nearest metro station?
The hotel is located just 0.5 km from HKU MTR Station.
Is there a pool available at Jen Hong Kong By Shangri-La?
Guests can enjoy a 16-metre rooftop pool with views of Victoria Harbour.
What fitness facilities are offered at Jen Hong Kong By Shangri-La?
The hotel features a fully-equipped fitness center open 24 hours.
Is parking available at Jen Hong Kong By Shangri-La?
Private parking is available on-site for 350 HKD per day, and reservation is needed.
What room amenities can guests expect at Jen Hong Kong By Shangri-La?
Rooms include air conditioning, a flat-screen TV, a seating area, and a bathroom with a bathtub or shower.
Is breakfast available at Jen Hong Kong By Shangri-La?
Breakfast is available for an additional charge of 238 HKD.
What business services are provided at Jen Hong Kong By Shangri-La?
The hotel offers a business center and complimentary wireless internet access.
Does Jen Hong Kong By Shangri-La provide a shuttle service?
Complimentary shuttle services are available to major business districts and tourist attractions.
What languages are spoken by the staff at Jen Hong Kong By Shangri-La?
The staff speaks multiple languages to assist international guests.
What is the distance from Jen Hong Kong By Shangri-La to Hong Kong International Airport?
The hotel is approximately 30 minutes from Hong Kong International Airport.
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